Privacy Policy
Smeng ("we", "us", or "our") is committed to protecting the privacy and security of your personal information. This Privacy Statement explains how we collect, use, disclose, and safeguard your personal information when you access or use our website (the "Website") and our enterprise services (collectively, the "Services"). By accessing or using the Website or Services, you acknowledge that you have read, understood, and agreed to the terms of this Privacy Statement, including our collection and use of information as described herein.
1. Information We Collect
We may collect two types of information about you: personal information and non-personal information.
1.1 Personal Information
Personal information is information that can be used to identify, contact, or locate a specific individual. We may collect personal information from you when you voluntarily provide it to us, such as when you:
- Register for an account to use our Services;
- Submit an inquiry, request a demo, or contact our customer support;
- Participate in surveys, webinars, or other promotional activities;
- Enter into a contract or business relationship with us.
The personal information we may collect includes, but is not limited to, your name, email address, phone number, company name, job title, and billing information.
1.2 Non-Personal Information
Non-personal information is information that cannot be used to identify you personally. We may collect non-personal information automatically when you access our Website, including through the use of Cookies and similar tracking technologies (as described in Section 2 below). This non-personal information may include:
- Your IP address;
- Browser type and version;
- Operating system;
- Pages you visit on our Website;
- Time and date of your visit;
- Time spent on each page;
- Referring URL (the website you came from).
3. How We Use Your Information
We use the personal and non-personal information we collect for the following purposes:
- To provide, operate, and maintain our Website and Services;
- To process and fulfill your requests, such as providing demos, answering inquiries, or delivering Services;
- To improve our Website and Services by analyzing user behavior and feedback;
- To personalize your experience on our Website, such as displaying content relevant to your interests;
- To send you promotional communications, such as information about our Services, special offers, or upcoming events (you can opt out of these communications at any time as described in Section 6 below);
- To comply with legal and regulatory obligations;
- To protect the security and integrity of our Website and Services, and to prevent fraud or unauthorized activities.
4. Disclosure of Your Information
We do not sell, rent, or trade your personal information to third parties for marketing purposes. We may disclose your personal information in the following circumstances:
- To Service Providers: We may share your personal information with third-party service providers who perform services on our behalf, such as website hosting, data analysis, payment processing, customer support, or marketing.
- To Business Partners: We may share your personal information with our business partners who collaborate with us to provide or promote our Services.
- For Legal Reasons: We may disclose your personal information if we believe in good faith that such disclosure is necessary to comply with a legal obligation, such as a court order, subpoena, or regulatory requirement.
- In Business Transactions: If we are involved in a merger, acquisition, sale of assets, or other business transaction, your personal information may be transferred to the new entity as part of the transaction.
5. Security of Your Information
We take reasonable technical and organizational measures to protect your personal information from unauthorized access, use, disclosure, alteration, or destruction. These measures include, but are not limited to, encryption of sensitive data, secure server storage, access controls, and regular security audits. However, please note that no method of transmission over the Internet or electronic storage is 100% secure. We cannot guarantee the absolute security of your personal information, but we will take all reasonable steps to protect it.
6. Your Rights Regarding Your Personal Information
Depending on your jurisdiction, you may have the following rights regarding your personal information:
- Right to Access: You have the right to request access to the personal information we hold about you.
- Right to Correction: You have the right to request that we correct any inaccurate or incomplete personal information we hold about you.
- Right to Erasure: You have the right to request that we erase your personal information, subject to certain legal exceptions.
- Right to Restriction of Processing: You have the right to request that we restrict the processing of your personal information in certain circumstances.
- Right to Data Portability: You have the right to request that we transfer your personal information to another organization or to you, in a structured, commonly used, and machine-readable format.
- Right to Object: You have the right to object to the processing of your personal information for direct marketing purposes or for other legitimate interests, subject to certain exceptions.
To exercise any of these rights, please contact us using the contact information provided in Section 8 below. We may require you to provide proof of identity to verify your request. We will respond to your request within a reasonable time frame, in accordance with applicable laws and regulations.
You also have the right to opt out of receiving promotional communications from us at any time. You can do this by clicking the "unsubscribe" link in any promotional email we send you, or by contacting us directly.
7. Third-Party Links
Our Website may contain links to third-party websites or services that are not owned or controlled by Simeng. This Privacy Statement does not apply to these third-party websites or services. We are not responsible for the privacy practices or content of these third parties. We encourage you to review the privacy statements of any third-party websites or services you access.
8. Changes to This Privacy Statement
We may update this Privacy Statement from time to time to reflect changes in our privacy practices, legal requirements, or the nature of our Services. When we make changes, we will update the "Effective Date" at the top of this Privacy Statement. We encourage you to review this Privacy Statement periodically to stay informed about how we are protecting your personal information. Your continued use of the Website or Services after the updated Privacy Statement is posted constitutes your acceptance of the changes.
16. Contact Information
If you have any questions about this Disclaimer, please contact:
Company Name: Shenzhen Zhonggangxing Overseas Enterprise Services Co., Ltd.
Email: global@simeng.com.hk
Phone: +852 3575 9759
HK Address: Room 1508, 15/F, Tower 2, Grand Centre, 625 Nathan Road, Kowloon, Hong Kong.
SZ Address: Building 11, 5th Floor, Units 502-505, Phase II of Tian'an Cloud Valley Industrial Park, Bantian Street, Longgang District, Shenzhen.
WhatsApp: +8615994764191
